Terms and Conditions

 Terms and Conditions - Buying Tours and Touristic Services Welcome to our website, where you can book various tours, excursions, and services. By using our website and purchasing any services from us, you agree to be bound by the following terms and conditions:

1. Reseller Status: We act as resellers for various tour operators and service providers. We are not responsible for any problems, delays, or issues caused by our partners. Any disputes or claims arising from the services provided should be directed to the respective partner or service provider.

2. No-Show Policy: In the event of a no-show, the payment made for the service is non-refundable. It is the customer's responsibility to ensure their availability at the designated time and location.

3. Cancellation Policy: If a customer wishes to cancel a booking for an excursion, it must be done at least 24 hours prior to the scheduled time. Failure to cancel within this timeframe will result in the payment being non-refundable. Please note that package tours that include flight tickets are non-refundable in case of cancellation.

4. Booking and Consultation: Travelers have the right to book any tour, excursion, or service available on our website. We also provide consultation services to assist customers in making informed choices.

5. Contact Information: Travelers must provide accurate and valid contact information, including a working phone number. If incorrect contact details are provided, we are not responsible for any failure to provide the service, and the payment made will not be refunded.

6. Guide Instructions and Rules: Travelers are required to respect the rules and instructions provided by our guides. Failure to comply may result in termination of the service without any claims for refunds.

7. Respect for Locals: Travelers must respect the rules and culture of the locals in the destinations they visit. Any violation of local customs or regulations is the sole responsibility of the traveler.

8. Privacy and Data Sharing: Customers' contact details are securely stored and may only be shared with our partners who directly provide the services booked. We are committed to protecting your privacy in accordance with applicable data protection laws.

9. Dispute Resolution: Any disputes arising from the use of our services or these terms and conditions will be resolved under the jurisdiction of the United Arab Emirates, specifically Sharjah.

10. Liability for Injuries: In the event of any injuries sustained during excursions, our partners who directly provide the services are responsible. We, as resellers, are not liable for any injuries or damages incurred.

11. Modification of Terms and Conditions: We reserve the right to update or modify these terms and conditions without prior notification to users. It is the customer's responsibility to review the terms and conditions before purchasing any services from us.

12. Agreement to Terms and Conditions: By purchasing any service from us, the customer acknowledges that they have read, understood, and agreed to all the terms and conditions outlined herein. Please read these terms and conditions carefully before making any purchases. If you have any questions or concerns, please contact our customer support team for assistance.

13. Force Majeure Policy:

1. Introduction

At 10Basket Travel, we understand that unforeseen circumstances can disrupt travel plans. We are committed to providing our clients with a transparent and fair approach when dealing with situations beyond our control. This Force Majeure Policy outlines our procedures and responsibilities when a force majeure event occurs.

2. Definition of Force Majeure

A force majeure event refers to any unforeseeable and extraordinary circumstance that prevents or significantly disrupts the fulfillment of travel services, including but not limited to natural disasters, acts of terrorism, political instability, civil unrest, pandemics, epidemics, and other events beyond our reasonable control.

3. Our Responsibilities

3.1 Communication: In the event of a force majeure event, 10Basket Travel will promptly notify affected clients about the situation, the impact on their travel plans, and any available alternatives.

3.2 Alternative Arrangements: We will make reasonable efforts to assist clients in finding alternative travel arrangements, such as rescheduling, rebooking, or issuing travel credits, subject to the policies and conditions of airlines, hotels, and other service providers.

4. Client Responsibilities

4.1 Contact Us: Clients are required to contact 10Basket Travel as soon as they become aware of any disruption or force majeure event affecting their travel plans. Failure to do so may limit our ability to assist.

4.2 Insurance: We strongly recommend that clients obtain comprehensive travel insurance to cover unforeseen circumstances, including force majeure events. Clients should consult their insurance providers for details on coverage.

5. Cancellation and Refund Policy

5.1 Cancellation by 10Basket Travel: In the event that 10Basket Travel is unable to provide the booked travel services due to a force majeure event, clients will be entitled to a full refund of the amount paid for the affected services.

5.2 Cancellation by the Client: If a client chooses to cancel their travel plans due to a force majeure event, standard cancellation policies of airlines, hotels, and other service providers will apply. We will assist clients in processing cancellations and refunds in accordance with these policies.

6. Liability

10Basket Travel will not be liable for any additional expenses, losses, or damages incurred by clients as a result of a force majeure event, including, but not limited to, non-refundable reservations, travel insurance claims, or other consequential costs.

7. Documentation and Proof

Clients may be required to provide supporting documentation or proof of the force majeure event, such as government advisories, airline notifications, or medical certificates, as part of the refund or rebooking process.

8. Review and Updates

This Force Majeure Policy is subject to review and updates as needed. Clients are encouraged to review the policy periodically to stay informed of any changes.

9. Contact Information

For any questions or concerns regarding our Force Majeure Policy, please contact our customer service team at info@10basket.travel or +971 56 743 7282.

By booking with 10Basket Travel, clients acknowledge their understanding and acceptance of this Force Majeure Policy.

10Basket Travel